Refund & Returns Policy
Last updated: May 16, 2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to assist you.
Returns and Refunds
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Most items can be returned within 30 days of delivery for a full refund or exchange.
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Items must be unused, in their original condition, and returned with all tags and packaging intact.
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To initiate a return, please contact us at info@valliertime.com with your order number.
Refund Process
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Refunds are issued to the original payment method used at checkout.
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Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
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Original shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
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Return shipping costs are the customer’s responsibility, except in cases where the error is on our part.
Exceptions (Non-Refundable Items)
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Perishable goods
- Digital downloads, gift cards, or software
- Final sale items (clearly marked at the time of purchase)
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover the return shipping costs and provide either a replacement or a full refund.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
